Spare parts management and logistics
As the manufacturer of FEHLMANN machines, we have an extensive stock of spare parts. The parts and components held in stock can be delivered on very short notice ex works (Seon) and/or directly from your local dealer.
Express delivery service makes it possible to deliver spare parts to the customer virtually all over Europe within 24 hours after receiving the order.
Each machine is accompanied by a complete technical documentation including drawings, parts and device lists.
When ordering spare parts, please have the following information ready:
Machine number (e.g.15192847)
Machine type (e.g. PICOMAX 80 CNC W-2/3)
Article number, type, and serial number of the spare part
Name and phone number for queries
Frequently asked questions about the spare parts service
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How quickly are spare parts delivered?
How quickly are spare parts delivered?
Spare parts can be delivered within a very short time from the Seon factory.
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Which information is required when ordering spare parts?
Which information is required when ordering spare parts?
Please provide the following information: machine number, machine type, item number, type of spare part, and your name and telephone number in case we have any questions.
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When is customer service available by phone?
When is customer service available by phone?
Our service hours are Monday to Thursday from 8:00 a.m. to 12:00 p.m. and from 1:00 p.m. to 5:00 p.m., and Friday from 8:00 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:15 p.m. Depending on your request, we can also provide direct remote support, as remote diagnosis is possible. This allows many questions to be answered quickly and reduces downtime.
